Bad claim experience service

Dear Dotsure / Hollard,

I am writing in regards to two recent claims, NYP*** and NYP***, that I submitted for reimbur*****t for damages to my household items. I have provided all relevant documentation, including invoices, and both claims were processed and paid out to me less the deductible.

However, I am now inquiring about the assessment reports that were written for the damaged items. These reports were required by your company, Dotsure, and I have paid the fees associated with their creation. The reports were necessary to determine the causality of the damages and to provide an explanation as to why the items could not be repaired.

I would like to request that you reimburse me for the fees associated with the assessment reports, as I consider them to be a requirement for submitting my claims. I believe that I should not be held liable for these expenses, as I have followed all necessary procedures and requirements set forth by Dotsure in order to process my claims.

I appreciate your prompt attention to this matter and look forward to your response