Bad Bluent service

Today as a very disappointed client of Dotsure do I write thus message. I have submitted a claim on 04 December . On the 6th I was advised it's is gone foe verification whis should take 3 to t workings days of sooner. I have also received a SMS advising I will be contacted. I called yesterday spoke to a lady by thd name of Barbie(whom j must say wad very unhelpful. If I to rate her service I will give her a big fat ZERO). Just told me I must wait for the call and its takes more then 5 working g days. I called again tbe afternoon spoke to another lady whom advised me it's 5 working days. Unfortunately thd call disconnected ad my phone died. Doteur as lots the touch of outstanding Customer service.cexperience and Care towards their clients. SAD.