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nhlamulo P

1 reviews | Active since May 2022

17 Oct 2025, 11:51

Bad bad service

I have read the policy and I don't see anywhere where it say the policy doesn't say, you won't pay if the quotation is above the covered amount. Maybe i have missed it, if it is there please send me.

I think is better for you guys to cancel my policy and bring back all the money you took for this policy because it is no use for me to keep this policy if it is not going to assist me when I need assistance.

I did mention that I am willing to pay the rest of the money from my pocket however you still refuse to assist.

You did the same when I claimed 2019, you guys did not pay the money that was required by the bank, you only paid the money that I was covered for and i paid the rest of the money my self.

Now you want me to go and commit ***** just for you guys to assist me?

So please just bring back all the money you took for this specific policy and I will fix the car my self. I have been a loyal client since 2019 and I have never missed a payment, i always pay but is time for you to assist and it comes with terms and conditions

Please pay me back the money you took for this policy and I will see what to do

0
Replies (1)
dotsure.co.za
dotsure.co.za's reply17 Oct 2025, 13:17
Official
Hi Nhlamulo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za