Bad and lazy claims department at Dotsure!

I filed a claim 2 weeks ago and was being assisted by Verity from Dotsure. At the start of the claim, she assured me of 2 things, that the process takes 24-48 hours and that because my iPhone 5 is very old and I didn’t have the box anymore, it would not affect the claim results. I was claiming because the phone had randomly stopped working.

Throughout the entire process, not once did she or her team call me. I had to check in for daily updates and her team had to be reminded to process the claim.

A frustrating 7 days later, they finallycalled me to say the claim was declined on the basis of no ownership, even though she had assured me at the start that the claim would be approved without the proof of ownership. I remember a specific call where she said something like “yes ma’am, I’ve just sent it to them and it won’t affect the claim”. So there I was with my hopes raised, and even though it had taken long to get feedback, I was reassured that my claim would go through.

I am very very disappointed because I can’t insure a dead phone with anyone else now. And they didn’t keep their word. Too many issues and a lazy department.

I was with Hollard before the merger with Dotsure, they have never treated me like this. I feel extremely let down.