Hellopeter
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1 reviews | Active since May 2016

25 Oct 2018, 04:43

Bad and ***** Service Agents

These ********** insisted to install a netstardevice on my car before their policy commenced, 3 days after that device was installed I had an accident and the car was written off. This was August and their policy was only due to start on the 1 of September, now I'm told I must pay for a device which I had refused in the first place please sort this out because according to me this is **************** a 3 year device installed for 3 days n now I have to pay the 3 year because of your neglegence . I am not willing to pay because I had initially refused the installation but their sales agent insisted that I won't concur any charges should anything happen so what's all this ?now I'm being told they will call me back it's been 3 weeks since I last spoke to your useless agent still no call back this is unacceptable. I'm not stupid and don't appreciate bad service.

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Replies (2)
dotsure.co.za
dotsure.co.za's reply25 Oct 2018, 08:41
Official

Dear Thembelihle

Thank you for contacting us.

Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.

We trust you find the above in order.

Regards

Dotsure Resolutions Team

dotsure.co.za
dotsure.co.za's reply12 Nov 2018, 14:43
Official
 Dear Miss. Manzini,  RE: RESPONSE TO A COMPLAINT - NYP***  We refer to your complaint logged on Hello Peter dated 25 October 2018 and wish to respond as follows:  You quoted for a ‘Dotsure’ Name Your Price Policy to incept on 01 September 2018. The policy wording read with the policy schedule contains the contract between the parties. We confirm you agreed to the terms and conditions of this policy prior to the inception thereof, and policy documents were emailed to your email address ‘***’ on 08 August 2018.  Our records confirm that on 08 August 2018 a contract was concluded between yourself and Altech Netstar pertaining to the installation of a Netstar Telematics device in your 2012 CHEVROLET SONIC 1.6 LS 5DR. We confirm your Netstar Telematics unit was installed on 13 August 2018 and this took place before the inception of your Comprehensive Policy.  The contract between yourself and Altech Netstar is a separate agreement from your Comprehensive Insurance Contract. The terms and conditions of the Altech Netstar unit were explained and you were adequately informed you will be liable for the monthly service fee (monitoring and tracking of your vehicle), should you cancel your insurance policy before the 36 month contract lapses.  We do not dispute that the monthly subscription fee for the telematics unit would have been included in the monthly premium for your Comprehensive Motor vehicle insurance. However, you suffered a loss before the policy could incept and as a result of this, the terms of your Comprehensive Insurance did not take effect.  We confirm the Netstar Telematics device was fitted into your vehicle before the inception of your Comprehensive Policy for which you gave consent, and as a result thereof, an agreement was concluded between yourself and Altech Netstar.  Regrettably, taking the above into consideration we cannot fault the Insurer’s decision.  We trust you find the above in order. 

Regards Dotsure Resolutions Team.