Automatic Transfer From Hollard to Dotsure ... Chaotic!

I was a policy holder of Hollard, and then they merged with Dotsure, and I automatically became a Dotsure client. Perhaps they're good if you sign up with them specifically, but this transfer appears to be totally chaotic! Firstly, they sent me a policy schedule that was full of mistakes (why did they not just copy the existing one?) Eventually they got the temporary schedule right, and when I confirmed the details, I was issued with an incorrect one (e.g. having 2 geysers instead of 1, and having cover for a boat which I don't even have). Then two different amounts were deducted from my bank account within one month. I stipulated the correct details, but they failed to communicate with me. Eventually I noticed that they had refunded part of the incorrect deductions (without communicating with me about it!) but now, 3½ weeks and at least 6 e-mails from me later, l still have not received the corrected policy schedule. So, for all intents and purposes, if I happen to have to claim, I may find that I'm not covered by insurance - because the policy I last received, covers me for items I don't possess, but left out an important part of the coverage which I do need, and have paid for ...