Atrocious Service from Dot.sure

Submitted a claim and they logged the claim and I got a claim number only to be told 2 days later the claim still needs to be registered and that's after I called them, had I not called we would still be stuck with a unregistered claim... Im having to tell the repairer to go ahead with the claim before authorozation and money will have to come out of my own pocket...my claim handlet aphiwe has not even called me onced....bad customer service