KM
Karabo M

1 reviews | Active since Mar 2018

18 Aug 2025, 11:34

Ask for a different consultant if Justin calls.

I'm giving this rating because I tried to change my accounts manager from Justin to someone else as he NEVER responds to emails. If you ever get a call from Justin telling you sign with them and he will help you, ASK FOR ANOTHER person. As soon as Justin signs you up, you will NEVER hear from him again.

I am leaving this insurance company to another. So over it. Poor service should not be tolerated especially one that is being paid for.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply18 Aug 2025, 14:12
Official
Hi  Karabo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za