As always....false advertising. Fine print and no correlation between documents.
As always....false advertising. Fine print and no correlation between documents.
My air con condenser failed mechanically. The policy schedule states air conditioner is covered. I submit all required documents. Sorry sir, it is not covered as the policy wording says air compressor only. The policy schedule does not refer to the policy wording in anyway. It is false sense of security given that you are covered. If the air compressor is only covered. It should state that. An air conditioner as a whole system includes all parts except wear and tear items.
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Replies (1)dotsure.co.za's replyOfficial
14 Nov 2023, 18:28Hi Trevor, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply14 Nov 2023, 18:28
Official
Hi Trevor, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
