Appreciation Note : DotSure.co.za EXCELLENT SERVICE

I would like to appreciate DotSure crew Ms Babalwa Njezula, Mr Sibulele Nyangiwe and their Manager Mr Sam Grundlingh for their excellent service since the start of my journey with them.

In November 2023 I took up a vehicle insurance with Dotsure. Sibulele was open and transparent during the quotation and contracting phase as he indicated that should a proof of "No claims record" not be submitted within a certain period (by 27 December 2023), my insurance premium will go up.

Indeed February 2023 my insurance premium went up dramatically due an outstanding/delayed "No claims letter" from OLD MUTUAL.

Upon this drastic overcharge, I engaged with Babalwa to share my frustrations with old mutual and the communication trail proving my endless efforts to obtain the letter since November 2023. Babalwa upon consultation with her manager on the matter gave me a grace period to obtain the letter and offered me a refund should the letter be submitted within the grace period.

With their support and assistance, the letter was finally received from Old Mutual and the refund was promptly processed and received from DotSure.

Sam always used his charming voice to calm both the client and the situation. He has been nothing but helpful and supportive. Not only did Dotsure stop at the refund, they further reduced my original premium as a way of courtesy 👌🏾🥰!