Appalling service. Would NEVER recommend to anyone again!

<div>If I could give -1 stars I would. My mother (who is a pensioner) submitted a claim for her fridge in July 2022. Dotsure sent her a list of their approved service providers. She called one to come look at the fridge. The SP stated that something needs to be replace, submitted the docs to Dotsure, payment was made and they proceeded to fix the problem. Less than 6 months down the line, the fridge dies again. My mother reaches out to Dotsure to notify them of this. It has been over 3 weeks and she has been given the run around by the consultants and their managers. They hardly ever give feedback, my mother has to call all the time. My father who is diabetic has medication that needs refrigeration but there is no working fridge because firstly, Dotsure sends shady service providers and secondly, they take forever to resolve a claim. I referred my parents to this insurer but after this, I will never refer anyone again! Appalling service - consultant's name is ******&nbsp; who is nothing short of rude.</div>