APPALLING SERVICE FROM DOTSURE

To say that my experience with dotsure has been disappointing is an understatement. I was previously Insured by Hollard and so have migrated to dotsure by default. Three weeks ago I phoned to lodge a claim. Spoke to a very nice lady (I'm not going to mention any names here) who asked for all the details. Called me back to say that I needed to go and get a quote - I asked if I could go to anyone and she said yes. Mistake 1 - once I had submitted a quote with all the other documentation I required, I was told the panel bearers were not on the approved list! There were two pieces of damage to my front bumper, sustained in two separate incidents. What an issue that was. I submitted ONE set of documentation (pictures etc) to cover both incidents (I made this clear in a covering letter) but they were allocated to different people. Seems to me the people at dotsure don't speak to one another because I then got a letter telling me that one of my claims had been cancelled because I had not submitted the documentation requested! I was initially told to submit information to dotsureclaims.co.za but, when that did not get to the right people, I was asked to re - submit to two different e - mail addresses. To add insult to injury, the value of the claim was about R3300 and I was informed my excess was R2500. All that fuss and bother for R800! Why was I not told about the excess from the word go? I have checked through my documentation and was never supp**** with a schedule of excess amounts when I was moved to dotsure. This has been my first dealing with dotsure and I think it will be my last. As soon as the repairs have been completed, I will be taking my business elsewhere. I'm very unimpressed. The people you speak to on the phone are very polite but the service is appalling.