1 reviews | Active since Aug 2018
APPALLING SERVICE BY DOTSURE INSURANCE!!!
Hi,
I've had countless issues with Dotsure's Telematics device on my car which captures inaccurate information. Lats year I had the same issue and after numerous complains a Technician was sent to examine the device only to find that it's settings were wrong.
I experienced other issues but their complaints department don't understand what I'm talking about and gave me a generic answer.
No I have discovered that since the 1st August probably before then as I'm unable to pull data prior to this date, all my trip I was " HarshAcceleration" even when driving on cruise control on the freeway which is impossible and which proves my point that the device is malfunctioning.
All these are met by the "device is functioning normal" response. I've had with the device and you can't access the Managers only Team Leaders who are also clueless.
I then spoke to a Nadia who then after arguing with me transferred me back to Receptions!
Appalling service!!!
Dear Mr. Mapheto
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Mr. Mapheto
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Mr. Mapheto
We apologise for the inconvenience caused. Our records confirm the Smart-Box unit was loose and malfunctioning. We confirm the old unit was replaced with a new one, and the unit is reporting and fully functional.
Kindly inform us immediately should you encounter any problems.
Regards
Dotsure Resolutions Team
Dear Mr. Mapheto
We apologise for the inconvenience caused. Our records confirm the Smart-Box unit was loose and malfunctioning. We confirm the old unit was replaced with a new one, and the unit is reporting and fully functional.
Kindly inform us immediately should you encounter any problems.
Regards
Dotsure Resolutions Team