1 reviews | Active since Apr 2017
Appalling service by Dotsure Insurance
The poor service by Dotsure Insurance and her contracted Alice Another Plumber is appalling. They disconnected my geyser and left saying they couldn't get the approval on time, leaving us with ice cold water in this cold weather.
I made three follow ups to the insurer since then, each time i was promised the best service but nothing happened.
The last Customer Service Agent I spoke to this afternoon, 09/06/2025 was so defensive and condescendingly asked me three times if I had the access money, she even instructed me to pay Alice Another Plumber before they leave their office to my house.
I obliged, though I found that ridiculous, as I have dealt with many reputable insurers before, and none of them would instruct me to pay the service providers before running their engines.
Alice Another Plumber **** to the Dotsure Insurance that I commanded them to leave my house, yet they disconnected my geyser and left it in that state. The plumbers told me that they were awaiting the approval from Dotsure, which they claimed took time, and they further said Alice told them to leave everything as it was because Dotsure wasn't responding.
The same Dotsure believed the lies they were told by this Plumber and even made a clause for me to appease their preferred Alice Another Plumber.
It's now 22H23 the Dotsure, which promised to deliver, has gone to bed... are they really Dotsure or Dotunsure?
The gap was observed though throughout the claim process. Customer Relations training and periodic refresher would be of great importance.
Unfortunately, I cannot name and shame the Customer Service Agent who failed to do her job diligently.
The gap was observed though throughout the claim process. Customer Relations training and periodic refresher would be of great importance.
Unfortunately, I cannot name and shame the Customer Service Agent who failed to do her job diligently.