Appalling service!
Been with dotsure for a few months must add my first experience was very good they were efficient and effective, but now with my second claim it was as if I was dealing with a totally different insurance company ,the week waiting period has passed whenever I leave messages they go unanswered , it's my birthday today and here I am sitting without a device still waiting for whoever nack office is , mind you I have jus signed up for another home content cover not so long ago and was considering moving my car insurance overaswell but with this kind of service I doubt I will and considering cancelling all policies , number rule is to keep customer informed , at all time .and getting back to messages , already have a good mind to contact the ombudsman reporting this as its totally not accepted
Dear Nelson
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Nelson
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Nelson
We confirm that the claims for both devices were processed with different service providers, as one device was to be repaired and the other one replaced. Unfortunately, whenever you were contacted to make arrangements to collect your devices, you were not available. This led to our service providers sending courier companies to your house without making prior arrangements with you.
We sincerely apologise for this miscommunication and any inconvenience this might have caused.
Dotsure Resolutions Team
Dear Nelson
We confirm that the claims for both devices were processed with different service providers, as one device was to be repaired and the other one replaced. Unfortunately, whenever you were contacted to make arrangements to collect your devices, you were not available. This led to our service providers sending courier companies to your house without making prior arrangements with you.
We sincerely apologise for this miscommunication and any inconvenience this might have caused.
Dotsure Resolutions Team