Appalling and slow service!

Appalling! Agitating! Disappointing! You rely on your insurer to be there for you should you be involved in an accident or submitting a claim, but I have received absolutely no joy from the claims department, nor the contact centre itself.

I submitted a claim for my car being damaged on the 17th of November, I sent through the accident report as required. Today is the 4th of December and I have not received any feedback whatsoever. I am the one who has to constantly call them and ask for feedback, I'm always told that the car is with the panelbeaters and they are awaiting for an assessor before the claim can be processed. THREE WEEKS!!!! THREE WEEKS!!!! They are refusing to give me a courtesy car which I am covered for. How do they expect me to travel to work? Firstly they are not sympathetic because car accidents are traumatic and we insure our vehicles so that we have a sense of comfort knowing that should something go wrong,our insurer would assist the best way they can. Dotsure has not done one single attempt to assist. I am in awe that we pay our hard earned money to insure our prized possessions but we get the poorest service on the planet. It is a shame because I thought dotsure was a reputable insurance company with a good track record but how wrong was I. Please don't make the same mistake that I made or you will regret it. It's a NO from me!