APPALLING AND DISAPPOINTING SERVICE!!!

Re. DOTA***

Over the years that I have been with Dotsure, they have always been good and have always received an excellent service from them. In the years that I have been with them I have not claimed in the last 5 years. On the 14th July 2021, I logged a broken car key claim for a 2006 Audi A3 3.2 Quattro and I was asked to send all the required documents (including pictures of the key), which I did. On Friday, 16/07/2021 I received a call from the assessor (Francois Bruinere) called me to give me his findings about the claim. He told me that because my car is old the claim has been rejected. He said he believes it's wear and tear and because my vehicle is over 15 years, that's why the key is no longer working.

I was not aware that Dotsure do no longer cover old vehicles. I asked to speak to his Supervisor or manager the line was cut off. I called again and spoke to Nomathemba and she said they will call me back and no one called me. I called again this morning, Monday, 19/07/2021, Nomathemba told me that the manager is unavailable but will ask someone else to call me.

I am stuck home with a car that's unlocked and a broken key. I was suppose to go to work this week. I cannot go anywhere because it's not safe to leave a car unlocked.

I cannot afford to buy a new key that's why i am insured. Can Dotsure tell me what am I suppose to do now?

Regards, Khosi Phiri