Appalled with the admin that i as a customer has to do before dotsure can pay for car service.

Beyond frustrated with dotsure.. I have a a policy that covers maintenance and service plan, Today the car is at the dealership, and ONLY today I learn that I have to pay upfront and send invoices through for them to reimburse me... I wasn't told that on the day when I took the policy, What is the point of paying for a service plan if I still have to pay upfront? I would have saved my time and money or went to a diff service provider.. Time spent already on making calls between dotsure and the dealership, getting an invoice from the dealership and sending it back to dotsure, like what on earth is that?? If I was told all this admin I wouldn't have taken the policy for real.. Now I am sitting with a car that is at the dealership, and I have to make a plan to pay for the service and waste more time sending invoices to dotsure... I am beyond frustrated, can I please have my money back from day 1 when I got the policy, I will show for a service provider where I won't have to do so much admin