1 reviews | Active since Sept 2016
Appaling service and disregard for their customers
<p>I have been complaining about the service I have received from Dotsure since the beginning of the month and had two different consultants to deal with and said they will revert back. I then said I wanted to cancel and again was told someone would contact me, again I was not contacted. I wrote an e-mail two weeks ago and submitted my cancellation, again no answer. Now again my account has been debited for October. I will be taking this further and will be filing a official complaint against your company. I have never had a company treat me with such disrespect and disregard. I will be posting on Hellopeter as well as every social media platform about the services I have received (or rather the utter lack there of). I am a palled that a company could treat customers in this way.<br /> <br />I will never be able to promote your company or your serves in good conscience.<br /> </p>
Dear juanita-badenhorst
This is in response to your complaint regarding your request to cancel your policy and the debited premiums after the fact.
We tried to call you to confirm your discussion with your Personal Portfolio consultant and we left a message as you were not available.
Please be advised that the refund of the pro-rata premium for the month of September (from 13/09/2016) and October month's premium were processed on the 27th September 2016 and will be available in your bank account within 2-3 working days .
We sincerely apologise that your request was not actioned in time and for the inconvenience it had caused.
Kind regards
Dotsure Resolutions Team
Dear juanita-badenhorst
This is in response to your complaint regarding your request to cancel your policy and the debited premiums after the fact.
We tried to call you to confirm your discussion with your Personal Portfolio consultant and we left a message as you were not available.
Please be advised that the refund of the pro-rata premium for the month of September (from 13/09/2016) and October month's premium were processed on the 27th September 2016 and will be available in your bank account within 2-3 working days .
We sincerely apologise that your request was not actioned in time and for the inconvenience it had caused.
Kind regards
Dotsure Resolutions Team
