Annual increase 5 months in advance and cancel policy without you requesting

They want to do an annual increase 5 months before its 12 months . Then when you dispute it at your bank, policy is cancelled. And then you are charged again for Netstar. Paid for a few months as you think everything is fine, then all of a sudden an increased debit amt, when you dispute that, your policy gets cancelled. It’s a vicious cycle. Then I’m told I am 7 months in arrears for Netstar which was supposed to have been included in my monthly premium and so I’m suddenly in arrears. Everyone at Dotsure does not listen or cannot comprehend. They only want to call at inconvenient times but never respond to emails, you get a generic response and your calls logged get closed without resolution. I refuse to pay an arrears amount for you not relinking Netstar after 7 months. Your policy indicates that the premium includes the device for 36months which was paid up by March 2020. The level of incompetence astounds me.