****** AND WORST INSURER EVER

They are ******. I took a Car Warranty cover with them for my vehicle to cover mechanical and electrical breakdowns in 2023. On 24 April 2025, I contacted them regarding a claim (first ever) and sent them all required information but they have kept me hanging since then. The only time I got to talk to any of their agents was when I called their offices and requested an updated on my submitted claim and help with their portal that was giving problems. I was promised on numerous times that a Claims Warranty agent would call me to discuss my claim to no avail. Today, I received a survey where they wanted me to rate their service and I have them 0.

I had also mentioned on their survey that I would be writing a review on this platform, they then sent me a letter offering to pay a mere R2130 for my claim, which is an insult compared to the R36 078 that I am expected to pay the service provider who has been keeping my vehicle all this time.

I WANT ALL MY PREMIUMS BACK BECAUSE THEY HAVE NOT DONE ANYTHING FOR ME, RATHER THAN JUST DEDUCT MONEY FROM ACCOUNT - THE LATEST WAS ON 30 APRIL 2025.