**** and immature services

Dotsure should get tip's from innovation group in terms how to handle claims, what is needed before rejecting a claim. I called in October to check the policy status because I was not sure if the 3 month's waiting period is over and I was advised that my warranty is still on waiting period. I then used the MVIA warranty I had to claim and the claim was paid by MVIA, I had a shortfall I needed to pay and I have paid for fuel injector and fuel pump, my vehicle was then fixed and driving fine with no issues. I then experienced engine failure early December and claimed for engine repairs with Dotsure because the waiting period was over. My claim was rejected because I enquired about the status while I was on a waiting period. I then disputed the rejection because the fuel system issues I had paid for has nothing to do with the oil pump failure that currently led to engine failure. I even emailed them the tracker report for them to check that my car was mobile and fixed, together with the authorisation provided by MVIA warranty for fuel pump and injectors including my bank statements and proof that I also paid the shortfall. The dates where in line with the dates of my enquiry after I was told that I was still on a waiting period. They then said I have to choose one policy between the one I have under dotsure (the unlimited), I told them that I will cancel the MVIA and they requested proof of policy cancellation before they can assist me. I then cancelled the MVIA and emailed dotsure proof of cancelation. After I have done follow up with them from December today they told me that the claim will remain rejected because I had two policies in place when the current engine claim was logged. I know cancelled the policy that I had an opportunity to claim from as per the request from dotsure and the unlimited. I now don't have the opportunity to claim from MVIA because I was advised to cancel one policy. Furthermore I went through the policy wording from dotsure (the unlimited), there is no part on the wording stating that the claim will be rejected should I claim while having two policies. I never claimed for this failure with MVIA and as a client I have been misled to cancel the policy that I could have claimed from, they are now using the reason that is not on the policy exclusions to reject my claim, I have been using Uber to work the whole of December and January because of their poor service and not attending to claims until you initiate a call for follow up. This company is a **** full of candidates that needs to be taken to school to understand FAIS legislation, code of conduct and TCF.