NM
Nastassia M

1 reviews | Active since Nov 2020

16 Nov 2020, 11:39

Amazing service from Caitlyn Kelton

The best customer service I have ever received, thanks to Caitlyn Kelton!

Dotsure's pet insurance is by far the best on the market, I almost made a huge mistake by cancelling my current policy with Dotsure and going with a new pet insurer, yes it sounded pretty but upon further research, it was anything but! Thanks to Caitlyn, who patiently assisted me and provided me with the information to be aware of with other insurers even after assisting with my cancellation, not even a day later, I requested to revoke my cancellation and reinstate my policy with Dotsure. The patience, understanding and overall excellent service from Caitlyn was outstanding! My policy is now reinstated and lesson well learnt, stick to what you know, new is not always better. Thank you, Caitlyn Kelton for the most amazing and refreshing service, you are truly an asset to the Dotsure Team.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply16 Nov 2020, 11:52
Official
Hi Natassia,

Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Caitlyn as well. ;-) 

The dotsure.co.za family