Amazing consultants

I've been wowed by this company since I joined. Initially spoke to Shay when I joined and she was amazing. Just recently, due to affordability I wanted to move to another pet insurer. The retentions consultant called me and was willing to cancel as requested, but asked if she could highlight the possible pitfalls if where I wanted to move to. She did so in such a respectful manner without badmouthing the other company (the reverse is however not true) and the took me through options at Dotsure which I could afford. I've not claimed since joining, but with how I've been handled thus far, I believe my pet will be covered should the need ever arise.