Agitated and really upset by now

I'll keep posting this until it gets resolved. I keep getting empty promises that someone will call me. And when i do get hild of someone I get told they will contact me back with no luck.

Im so fedup now really with this claim. I did complain already and was told someone from relevant department will contact me. I phoned numerous times. Now i get an sms saying they will be closing for easter and can contact them 6 April, which mean they wont solve it again this week and its very unacceptable....

First of all it started when my car was recovered and we needed to fetch it from impound and was told no need to be there they have an release letter. AA called me that i needed to be there. I informed dotsure, she assured me no need to be there. 5 days later i het a call from them, they are sorry but i actually do need to be there to release car. AA was there 3 times. So they delayed that part.

Eventually we got car. Was taken to panelbeaters for assessment. The assessor called me saying he got quote and asked my side, then said the panelbeaters inly mentioned lights and bumper. Got in contact with panelbeaters and he said that they are waiting on BMW to check car but Dotsure must authorize this. This morning i was told dotsure did know they should authorize. A lady told me on the 27th is was approved for reassessment but then i was told they are not aware to authorize.

Which meand long weekend coming nothing is going to happen. I cant affors to wait till next week. If the car was collected the first day it would've happend sooner and could have been done by now but for days I was told not to go. Then the story with accessor and panelbeater. He said he will contact panelbeaters and get back to me- still waiting on that also.

From the start the issue was from that side. But when you start getting upset and complan its like they purposely take longer to get back at you. After ive been nothing but decent to them