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Ntombifuthi D
1 reviews | Active since Jul 2022
04 Mar 2024, 21:50
*********** Agents!
Dotsure decided to debit without my consent. I am still a very new member, took a policy for my business, requested them to debit on the1st of April nop they did adawise. I requested a refund on Friday. Wendy said she has logged it. Further more they calling me none stop today as if am not at work. Spoke to 4 agent advising them on time to call back that will be convenient for me. Nope all they is to call when it suit them. Agents i spoke to at14:56 said she will call me in 5 min till now she is still calling me. They lack accountability, communication and customer service. Just need my refund and continue searching for an insurance. Coz wow.
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Replies (3)
dotsure.co.za's replyOfficial
05 Mar 2024, 07:42Hi Ntombifuthi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply05 Mar 2024, 07:42
Official
Hi Ntombifuthi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Ntombifuthi D's updateReviewer Update
05 Mar 2024, 09:47Funny enough am calling in and again am being sent from pillar to post with my own airtime and time. I cant be calling you guys everyday this is annoying
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Ntombifuthi D's update05 Mar 2024, 09:47
Reviewer Update
Funny enough am calling in and again am being sent from pillar to post with my own airtime and time. I cant be calling you guys everyday this is annoying
ND
Ntombifuthi D's updateReviewer Update
05 Mar 2024, 09:49This is getting on my Nerve. Am at work as much as people there are at work. If i were to share my call log. Can someone resolve this at 11:30 and call me at 11:30 Thank you!!!!!
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Ntombifuthi D's update05 Mar 2024, 09:49
Reviewer Update
This is getting on my Nerve. Am at work as much as people there are at work. If i were to share my call log. Can someone resolve this at 11:30 and call me at 11:30 Thank you!!!!!