LL
Lorraine L

1 reviews | Active since Jan 2022

05 May 2022, 09:48

Agent Samantha Armstrong

Just wanted to say a huge thank you and heart felt gratitude to Samantha Armstrong. Wow, it was just a blessing getting a call from you.

You just put me at ease, taking away my worry of having a sick pet, firstly asking me how I was, then checking on the well being of my baby boy, listening to me sob.. never interrupting, then telling me, that he will be okay and that my claim (which I only did that morning and which was my every first one as I just taken out this policy a few months ago) was processed and will be paid out and it was done the next morning .

Samantha, you was so calm kind reassuring... a beautiful humble soul indeed ..

I never had a company follow up and tell customers that the claims will be paid ... or check up on them..

My baby boy even got sent a get well card ... 😊

Thank you DOTSURE of excellent customer service, you guys truly deliver on your promises.

I will recommend you any day..

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Replies (1)
dotsure.co.za
dotsure.co.za's reply05 May 2022, 10:29
Official
Hi Lorraine,

Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Samantha as well. ;-) 

The dotsure.co.za family