After claiming I find out my excess isn't what was told to me!

<p>Good Day,</p> <p> </p> <p>My wife was involved in a small accident and I tried to claim. The claims consultant called me and said my excess was R2500 as I know it is. I said she can go through with processing the claim. Shortly after that she calls me back and tell me she made a mistake and my excess is R5000 due to one of the clauses where the driver was under 30 years old.</p> <p> </p> <p>Now firstly, this is the first I hear about any insurance requiring anybody to be under 30. I told her I was never told about this clause and I will pay the R2500 not R5000. I took this up with my Portfolio Consultant, Zamaduma Radebe on Monday morning telling here to get that recording because I wasn't told this when I accepted the quote. I called her again Tuesday morning and she said she should have feedback for me later the day. I still have no feedback!</p> <p> </p> <p>Firstly, I would have never signed up for insurance where my excess doubles because of my age! I am not even 30 yet!</p> <p> </p> <p>Please sort this out so I can process this claim and give me feedback on these clauses so that I can decide if I will stay with dotsure or not.</p> <p> </p> <p>Thanks</p> <p> </p> <p>Janizol</p>