Address update
I have mailed Dotsure to update my address since I moved in December 2019. I have all the emails to prove it. I requested confirmation of insurance as my bank was requesting it, as they do annually. So upon receiving the confirmation from Dotsure, I saw that the document still has my previous address. I mailed to update their records. And now they keep calling me when I am busy at work. Can’t the address be amended without talking to me?
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dotsure.co.za's replyOfficial
14 Oct 2020, 11:33Hi Nadia,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply14 Oct 2020, 11:33
Official
Hi Nadia,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
's updateReviewer Update
14 Oct 2020, 18:00Thank you. Issue resolved
's update14 Oct 2020, 18:00
Reviewer Update
Thank you. Issue resolved