Account setup Frustrations

Dear Sir/Madam,

I am writing to express my dissatisfaction with the handling of my recent account setup with Dotsure. Approximately two weeks ago, I initiated the process of opening an account with your institution. Regrettably, upon its commencement, an incorrect account was initially established. Subsequently, after a day or two, this error was rectified.

However, during this period, a monthly premium deduction was processed. Assurances were provided that a refund would be issued for this deduction, and a new debit order would be established for the correct premium amount. Subsequently, I was informed that the initial assurance regarding the refund was incorrect, as the calculation was based on a prorate. Although I accepted this, I promptly requested the necessary deduction, which I was assured would occur within the subsequent 2-3 days.

Furthermore, I was assured that these administrative discrepancies would not impede my pending tires and rims claim. Despite these assurances, I am now being instructed to await the completion of the debit order process before retrieving my vehicle, which has been immobilized for the past two days.

I believe this handling of the situation to be unsatisfactory and request prompt resolution to facilitate the release of my vehicle.