NT
Nosipho T
1 reviews | Active since Aug 2019
21 May 2025, 13:49
Account Removal Issues with Nestar and Dot.sure (Tracker)
Hello Peter
I'm writing to bring attention to a concerning issue with Nestar, a tracking company, and Dot.sure, an insurance company. Despite my request to remove my vehicle from an account, Nestar requires consent from the account holder, who is unreachable. I've provided a sworn affidavit detailing safety concerns and reasons for removal. Nestar has escalated the matter to Dot.sure, which now holds the decision. I'm seeking resolution to ensure my vehicle's location and monitoring capabilities are secure. I urge Nestar and Dot.sure to prioritize customer safety and resolve this matter promptly. I'll continue to pursue a resolution and update this review accordingly.
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Replies (1)dotsure.co.za's replyOfficial
22 May 2025, 08:13Hi Nosipho, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply22 May 2025, 08:13
Official
Hi Nosipho, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
