TdlR
Tania de la Rey
1 reviews | Active since Jul 2015
23 Jul 2019, 14:58
Absolutely Unacceptable Service - STAY AWAY
This is the most shocking service I have ever received.
I submitted my claim for the first time over a month and a half ago, and subsequently requested feedback as I have not yet heard anything.
Still today, no feedback or any information in terms of the outcome of my claim.
Do not insure with Dotsure, place your pet insurance cover elsewhere! They are not worth the trouble when it comes to claims stage.
Helpful (0)
Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
23 Jul 2019, 15:51Dear Tania
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
dotsure.co.za's reply23 Jul 2019, 15:51
Official
Dear Tania
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
dotsure.co.za's replyOfficial
25 Jul 2019, 15:54Dear Tania
We confirm that you were contacted by the Claims Manager on the 23rd of July, to apologise for the delay in finalising your claim.
We confirm that you were contacted by the Claims Manager on the 23rd of July, to apologise for the delay in finalising your claim.
Your claim settlement was authorised on the same day and the funds should reflect in your account by now.
Once again, please accept our sincerest apologies – these are not the service levels that we aspire to and we hope that the swiftness with which your matter was resolved has renewed your trust in us.
Kind regards,
Dotsure Resolutions Team
Dotsure Resolutions Team
dotsure.co.za's reply25 Jul 2019, 15:54
Official
Dear Tania
We confirm that you were contacted by the Claims Manager on the 23rd of July, to apologise for the delay in finalising your claim.
We confirm that you were contacted by the Claims Manager on the 23rd of July, to apologise for the delay in finalising your claim.
Your claim settlement was authorised on the same day and the funds should reflect in your account by now.
Once again, please accept our sincerest apologies – these are not the service levels that we aspire to and we hope that the swiftness with which your matter was resolved has renewed your trust in us.
Kind regards,
Dotsure Resolutions Team
Dotsure Resolutions Team