Absolutely Pathetic Feedback and Support for Long Time customer

First I get told my annual limits are exhausted the first time my pet has been to the vet this year, then a complete and utter lack of any response when I request to cancel.

Thankfully I could cancel 1/2 pets but now I'm held ransome with my last pet??????

Please Dotsute, get your house in order... Oh, and cancel my policy, its been almost a month with not even a peep from anyone from your side.