Absolute useless service

Hi. I've had a car warranty policy with Dotsure since 1 October 2022. I taken out the top level of cover and have made three simple claims in the last just over one and a half years. Two have been rejected mostly because of the tardiness in response to claims. I've had the repairs done while waiting and they found some reason to reject. At the moment I've made a claim on the 9 May 2024 and was immediately sent info on what's needed the contents of which seems to increase with every claim. As. I had an emergency I've already had the vehicle repaired and handed in docs on the 14 May 2024 and I followed up on the 16 May 2024. I haven't even had an acknowledgement of receipt since then. It is now the 23 May 2024 and it seems no-one works at Dotsure anymore. I feel like Dotsure is like a ****. I pay and they just ignore me until I persist on following up. This is just rotten, pathetic service from what supposed to be a British company. No integrity at all.