aA
alunwmarchant A
1 reviews | Active since Jul 2014
21 Feb 2025, 10:09
Absence of real care
Lots of 5 star reviews yet my experience was the opposite. I tried to get pet cover for an 8 year old ****er spaniel but was instantly rejected with the simple statement the “dog is too old”. She lived for another 8 years. To be instantly repudiated without them obtaining any veterinary history whatsoever simply emphasised the profit focus of the company and absence of any true care. It’s the never ending adverts we’re bombarded with indicating how dotsure cares for your pets that prompted this review. These ads are tantamount to false advertising
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Replies (1)dotsure.co.za's replyOfficial
24 Feb 2025, 08:50Hi Alun, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply24 Feb 2025, 08:50
Official
Hi Alun, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
