LALA
Lebo Abigail Lebo Abigail
1 reviews | Active since Dec 2023
07 Feb 2024, 21:58
A worst nightmare insurance
I experienced a very bad treatment from dotsure insure,I have been with them for 3years 5month now and i recruited 3 of my colleagues to join the insurance. My car was on accident on the 26th November 2023 they write off my car now they declined the claim,I don't wish anyone to go through the pain iam in right now and worse part the car is still under finance.
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Replies (2)
dotsure.co.za's replyOfficial
07 Feb 2024, 22:03Hi Lebo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply07 Feb 2024, 22:03
Official
Hi Lebo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
LALA
Lebo Abigail Lebo Abigail's updateReviewer Update
07 Feb 2024, 22:11I wrote to helopeter a month ago complaining about you and the treatment i got from Sharon in claims department,no one came back to me,I was the one who was doing a follow up on you just today you phoned me and tell that my claim is declined due to your own reasons,if you don't fix this claim as I'm still paying for the car I'm going to tell everyone i recruited to join your insurance and if it's hard to pay off my car because i don't owe you even a cent why don't you pay back my premiums from 1st October 2020 till February 2024
LALA
Lebo Abigail Lebo Abigail's update07 Feb 2024, 22:11
Reviewer Update
I wrote to helopeter a month ago complaining about you and the treatment i got from Sharon in claims department,no one came back to me,I was the one who was doing a follow up on you just today you phoned me and tell that my claim is declined due to your own reasons,if you don't fix this claim as I'm still paying for the car I'm going to tell everyone i recruited to join your insurance and if it's hard to pay off my car because i don't owe you even a cent why don't you pay back my premiums from 1st October 2020 till February 2024