A very frustrated client

I had the worst experience with Dotsure insurance.My mom bought a car and registerd me as afull time driver,I got a call from a gentleman by the name of Stanley Hlongwane from African Independant who assisted with the qoutation,i told him that i'm interested in the one for Dotsure the premium was R855.77,he told me it includes tracker. He sent me the qoute and i was happy with it. On the 15th of August when the debit order went off it was a total amount of about R2500 which i don't know where it comes from.These debit orders were Debichecks which my mom never accepted,meaning they accepted a debicheck mandate on her behalf which is *****ulent and ********. I have been communicating with Stanley for over a month asking for a Do NOT TOW sticker which we still have not received,everytime he says someone will call us with no luck.I want to understand what those debit orders are for as it was not as per our agreement