A Mokoka

I have logged a claim with them since the 23 August. The claim handler is no were to be found. I spoke with her at the time of intro and me sending docs. A story short I tried burying with them but I am tired. I called 4 times today but still not being helped. I never felt so helpless before and it is ridiculous. I requested them to call me every time I call but they will ask for new information at all times because there's new person in every call you make. This was so baaaaad!