A Great and Bad Experience Balance

I started with a really bad experience which was then made up for in the end when I was finally helped.

I tried to submit a claim using the client portal online - however, there was a selection drop-down that did not contain the exact option I needed to enter. I attempted to call the call centre and when helped (after being transferred 2 times), the call quality was so bad I could not clearly hear anything from the person on the other line. I was told they would call me back and I received no call back after this.

I then attempted to ask the chatbot on the website what to do and they suggested an email claim. This is where DotSure redeemed themselves from the bad rating. The claim was submitted and shortly after I received a call to say the claim was processed and approved. The final experience with Antoinette was great!