A day to remember

Today I was traveling from Cape Town to Port Elizabeth and my car broke down in Swellendam just after 12 afternoon. So I called dotsure and the ladies that I spoke to quickly made the necessary arrangements. So my car was going to be towed away to the nearest safe place and if I would've wanted it to be towed to my place in PE, I'm told that I would've been liable for some additional costs. So I agreed to a safe place in Swellendam. Within the process, they also organized a car because I qualified for a hired car.

It took almost an hour for the tow truck to arrive as they were still looking for a car for me on the side. So they towed my car and I was left on the side of the road waiting for the hired car with all my luggage. After 2 hours, I was told they can't find a car in the entire Cape town, which I found to be "Unbelievable". I was then offered the accommodation option. I literally refused to sleep in Swellendam since I wanted to sleep at home as I had an event I was rushing to. I then asked the lady "what guarantees do you have in finding a car for me tomorrow if I sleep here"? She rep****, "If you take the accommodation option then you won't be eligible for a car, you can only take one of the 2". I told her to keep looking for a car and I'll wait. After 4 hours in Swellendam I went to hitchhike for anything that goes towards PE and remember that I'm carrying all the luggage that was in the car. So I got a car to George since that's where the driver was going and of course, I had to pay him.

I must say, all this time they keep on calling me to check on me and with the bit of bad news that they haven't found a car yet. I told them to look for a car in George since I'm heading there and the response was the same - NO CARS. The entire George and the airport had no cars. I mean they could've looked for cars in PE while I'm on the way to George. So the driver dropped me off in George at a hiking spot near Thembalethu township. I was called again and I confirmed that I was in George and still hoping to get a hired car and was told NO CARS.

As I was busy hitchhiking in George@ 19:30 I decided it was getting late and the township is 30 minutes away and so I called and told them that I'll opt for the accommodation but I needed to reach the township first in case there is a B & B nearby since I was told to look for it myself. I asked her " Are you not supposed to look and book the nearest accommodation for me" answer was NO, I have to do it myself. How do I do all of that in the situation that I'm already in? On top of that, I need to find accommodation that costs not more than R320 and I need to pay for it myself as I'll be refunded. So with all the sweat, tiredness, I still needed to look for a B&B as they can't use their internet to search and so I took my heavy luggage and started walking towards the township. I got there at about 19:55 and since I don't know George I had to ask around for the nearest B&B and there was none other than in town. 20:00 Loadshedding kicks in and the entire township is totally dark and there I was with all those bags and on my phone searching for a B&B. After 8, there are no taxis available and so I had to find UBER since I found a B&B in town for R500.

Got to the B&B and I paid. Since I was hungry and tired, went up in York street to find a restaurant and BOOM dotsure offices in York street about 300 metres from where I'm staying. So I'm thinking - Do they know any accommodation here for R320? Since I was stranded in George where they are based, isn't there anything they could've done better? Don't they have car hire services contracted to them?

Tomorrow I need to take my bags and go look for a taxi to PE and obviously, I'll have to pay R200 - R300. What if I didn't have money with me?😥

Let me leave my ordeal there😪