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Terrible service. Took over two days to pay less than half what they were supposed to. Then proceeded to delay my contract cancellation in order to reduce the pro rata refund. Completely ********* and borderline *******. Staff are absolutely *********** and clearly haven’t read beyond the first page of customer service manuals. Your money is better off under your mattress or in the bin.
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dotsure.co.za's replyOfficial
27 Sept 2024, 11:45Hi Josh, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply27 Sept 2024, 11:45
Official
Hi Josh, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za