7 Days and still no answer to my claim

Very disappointed with my first experience claiming with dotsure after moving from semi-capable Hollard. Submitted all required documentation and have been waiting a week for an answer on my vehicle warranty claim. You cant get through to the vehicle warranty team, only motor vehicle accident team. Customer service is really good all advisors are friendly but can only say what the previous advisor said 'The claim is being processed'. Sent an email and still no reply after 72hrs. asked for it to be escalated, I was then told it will be escalated to a manager who will then escalate it to an assessor and then I assume after that it will be escalated to God for a final review. 7 days and you get the same answer you get on day 1 = Nothing.