5 Paws for Dotsure

Our puppy is now a year and 3 months and we have had Dotsure for over a year and a few weeks ago we had to submit our first claim. 1 day my doggo was fine, they next he was limping and wouldnt put any weight on his back foot. We took him to the vet and luckily there didnt seem to be any major issue. I didnt know what happened. I dont know where it happened (at home somewhere). All I knew is that my doggo wasnt doing ok. The claim process was so easy. Hop on to the website, scan in your claim form and invoice from the Vet and attach. I must say I was a little nervous going through the process as I was sure they werent going to pay the claim. I didnt know how he had hurt himself. Received an sms after submitting the claim to give me my claim number and the personal handling the claim and that they would be in contact with regards to the claim. And just a few hours later they called to follow up. We where heading into the long weekend and was sure they would only get to it the following week but again much to my surprise they called again either that night or the following night to say they were dealing with the claim. After a few follow up questions they said I would receive feedback as soon as possible. I think it was the Saturday they called to tell me my claim was approved and should receive payment minus the excess within a few days. Which again I did. Even got the best get well card for Reagan. Top notch service is when you say you will do something and then actually doing it. So happy keep it up.