******

After years of being a loyal client, Dotsure dropped me with my biggest bill yet and our sweet girl passing away. Policy changes have always been immediate, with a pro-rata applicable. Not this time. The effective change data (upgrade) was set to the start of the next month, resulting in a 40-day waiting period. Why? I was not given the option to start immediately. Past policy changes had always been immediate (in the 8 years I have been with Dotsure). We were very unlucky with our girl becoming very ill on day 39. We had no concerns and I was very relieved that I decided to upgrade my babies until I submitted my claim and was told I had requested the cover to only start the next month. Which makes no sense at all. Now we're sitting with a R20k vet bill and Dotsure deny any fault.

The sub-limits are also very carefully curated to make most claims non-payable. Beware.

They will drop you when you need them most. Be warned.