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annelenedj A

1 reviews | Active since May 2016

14 Jul 2022, 16:00

40% annual increase on pet medical aid

11 years I have paid pet medical aid. Started off with Petsure, now dotsure. They increased my fee with 40% this year because my dog turned 11. If you look at my claim history, I do not think this is justifiable. R12,523.19 we've claimed over 11 years.

WORST OF ALL, is now apparently we get extra benefits..... But my dog has arthritis, been diagnosed in the past few months. They paid out +-R5000 for treatment. And now it is done, not a cent more. NEVER EVER no chronic benefits

If I want to continue taking care of the dog, I will have to pay the vet monthly out of my pocket, plus this policy of R464.

They did the dog's blood test etc, and he is in excellent health otherwise, teeth perfect full of life and energy. He has been cared for well over the years.

I am not sure how long we will be able to afford to pay cash for treatments. My heart is broken. In the end we will have to put this beautiful boy down, because we will simply not be able to afford it anymore.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply14 Jul 2022, 16:06
Official
Hi Annelene , Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za