3rd party claimant being pushed around from pillar to post.

As a 3rd party claimant to Dotsure, I cannot express my disappointment at the manner in which my claim has been treated for a vehicle accident. After going back and forth for over 10 weeks and then being told of the low payment amount , which I disputed....I am clearly now being pushed aside or just forgotten. I have 5 cars insured with Nedbank Insurance and what a breath of fresh air they are.. I guess I will just keep waiting for Dotsure until someone wakes up and resolves this claim.