3 weeks and claim still not handled!!! BE AWARE

Horrible service, constant errors , *********** claim handlers and even team leads! Still busy with a claim 3 weeks later. First they charged me ~3 x my usual excess , then after several times calling them about this they said it was a “mistake” . Then again after they agreed to refund the amount owed to me I suddenly see an incorrect amount in my account .Their new excuse was a complete lie claiming that I should have sent a inspection certificate after my last claim. Nobody informed me of that EVER . I’ve handed in every inspection report ever asked of me. The team Lead promised to call me back and still no call today after I spend so many calls and emails just trying to ****ing get some help! Really I have insurance since 2017 and ever since dotsure took over oakhurt it is absolutely terrible . After this claim Is finalised and after my constant fight for the money owed to me I am DEFINITELY LEAVING THIS INSURANCE COMPANY . Your claim handlers are disgusting they look for any reason not to give someone what is owed to them . I feel ****** and very disappointed in you guys I pay my insurance diligently since 2017 . Sis stop robbing people ….