1-Star Review: Extremely Poor Service From Dotsure

I contacted Dotsure at the end of October to cancel my policy, and I am still waiting for proper assistance. Not a single person has come back to me.

I emailed them; I WhatsApped them; and I followed up multiple times.

Every message was ignored.

What frustrates me even more is that this isn’t the first time I’ve struggled with their service. When I initially reached out for help regarding my pets’ vet queries — just to understand how the claiming process works — the responses I got were so abrupt (“kortaf”) and dismissive that I felt like I was being a bother. I ended up not claiming at all because of the way I was spoken to.

So they take your money every month without hesitation, but the moment you need help — whether it’s guidance or cancellation — suddenly there’s no support.

I’m extremely disappointed and cannot recommend Dotsure based on my experience.