1-Star Review: Extremely Frustrating Experience with DotSure Pet Insurance

I’ve been trying to add another pet to my existing DotSure policy — what should be a simple task has turned into an absolute nightmare. Because my policy is up for renewal this month, I can’t do it online. So, I tried phoning the call centre… and that’s where the frustration really began.

I’ve now spent nearly 30 minutes of airtime trying to get through. Each time, I’m put on hold for over five minutes, only for the call to drop. When I finally did get through, I was transferred to an automated box with three irrelevant options — and then the call dropped again!

Honestly, is anyone actually working there? For a company that prides itself on customer service, this experience has been absolutely shocking. All I wanted was to add a pet — not spend half an hour listening to hold music and getting nowhere.

Very disappointing, DotSure. You can and should do better.