TN
Tinashe N

1 reviews | Active since Nov 2018

11 Feb 2026, 13:50

***: How ludacris a claim takes 120 working days to be processed. Almost half a year!!!!!!!!!!

I am still astonished at how in this day and age an insurance company takes 120 working days to settle a payment for a 3rd party claim. To make matters worse, for an incident that hapenned in October 2025, to even get the approval for payment took 60 working days and having received that approval - hang on wait another 60 working days before we pay out.

Its nearly 5 months going waiting for a claim of less than R50k to be processed. I feel sorry for the amazing lady who was unfortunate to have bumped me in the back, to have to entrust a solution to an Insurance that has absolutely 0 consideration of time. How do i drive with a damaged car for 5 months cause an approved claim must wait another 60 workings days to be paid out. Dotsure you can do better.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply11 Feb 2026, 14:08
Official
Hi Tinashe,
We’re sorry to hear about the experience. Your feedback helps us improve.
We have referred this to the relevant department to investigate this matter further.
The dotsure.co.za team